Emergency
Site down?
Hacked?
We find the cause, clean up the server and close the gap, even if we did not build your site.
Mon–Thu 08:00–12:00 and 13:00–17:00 · Fri 08:00–14:00 (Central European Time)
What we do
The cause, not the symptom.
A restart often brings the site back for a while. We look for why it went down.
Assess
Is the site down, slow, broken or tampered with? First assessment on the same day.
Find the cause
Server, TYPO3, extensions, embedded third-party services or unwanted visitors such as bots.
Clean up
Remove malicious code and backdoors, renew access, replace affected files.
Secure
Close the gap, apply updates and record in writing what happened.
Warning signs
When you should call us.
The site does not load
Error page, white screen or endless loading.
Google shows strange things
Odd results, warnings or pages you never created.
Your host blocks you
The host reports malicious code, spam sending or high load.
Forms go quiet
Enquiries stop arriving although visitors send them.
Emergency
Call us.
The phone is fastest. In writing, reach us through the form.